Diploma in Retail Skills (Management)

Level 3 Diploma in Retail Skills (Management)

Level 3 Diploma in Retail Skills (Management) is 43 credits Ofqual regulated qualification. This qualification is for those who take responsibility for a retail environment and who wish to develop their management skills.

Level: 3

Awarding Body: iCQ

This is 43 credits Ofqual regulated qualification at Level 3. The mandatory units cover the core knowledge and skills of working and supporting others in a retail organisation. It focuses on improving the customer service.


⦁ Work effectively and support others in a retail organisation
⦁ Manage the prevention of wastage and loss in a retail environment
⦁ Produce staffing schedules to help a retail team to achieve its targets
⦁ Manage the payment transaction process in a retail environment
⦁ Work with others to improve customer service
⦁ Improve the customer relationship
⦁ Monitor and solve customer service problems

Entry Criteria

Learners should be aged 16 and above to take this course. There are no formal entry requirements. However, the College will ensure that learners have the necessary qualifications, skills, potential and the opportunity to successfully gain the qualification

English Language Requirement

For those whom English is not their first language we recommend the following standards of proficiency in English language skills or an approved equivalent for this qualification:

  • IELTs 5.5
  • Common European Framework of Reference (CEFR) B2
  • Cambridge English Advanced (CAE) 162 or above
  • Pearson Test of English (PTE) Academic 42-49

If an international learner does not have formal certification in English, we offer him/her four weeks of free English language classes to enable him/her to meet an appropriate standard in English for this qualification.


Partner Universities for Progression from ATHE Level 3 Diploma to Bachelor's Degrees